| Having invested effort into designing and
developing the “perfect solution” it is surprising how often
Murphy’s law intervenes and “something” or several “something's” go
wrong. Why didn’t we identify these risks or failures beforehand? If
we had, as is often the case, they could easily have been avoided
and the customer satisfaction would not have been impacted. Failure
Mode and Effects Analysis (FMEA) is a methodology to maximise
Customer satisfaction by eliminating or reducing the impact of known
or potential problems. The more demanding customer, competitive and
legal environments become the lower the tolerance of failure, hence
methodologies like FMEA become a must have skill.
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| Objectives |
|
This two-day programme makes use of a number of different
case studies to illustrate the principles and different applications
of FMEA. Upon completion delegates will understand:
How to
undertake a FMEA analysis for a product, service or process
How
to apply FMEA at different stages in a Six Sigma environment
How
to organise, manage and maintain a FMEA review.
The challenges
and opportunities of applying FMEA in their organisation.
|
| Course
Content |
|
The course
contains a number of exercises that will reinforce the learning of
delegates. |
|
FMEA overview
|
|
Defining Scope and
Boundaries
|
|
Identifying Failure
Modes
|
|
Determining
Occurrence
|
|
Determining
Severity
|
|
Determining
Detectability
|
|
Defining Corrective
Actions
|
|
Controlling a
FMEA
|
|
Applying FMEA at
different stages in a Six Sigma environment
|
|
|
The FMEA process and
plan
|
|
Establishing and
managing a FMEA team
|
|
FMEA pitfalls and
benefits
|
|
FMEA and
robustness
|
|
Legal
considerations
|
|
FMEA and ISO standards
and
guidelines
|
|
| Who
should attend? |
This two
day course is for in-house delivery. This course is for Six Sigma
Green Belts and delegates undertaking a Six Sigma Black Belt
programme who want to learn more about FMEA and be able to use it in
product, service and process design.
|
| Follow on
courses |
| The Six Sigma
Black Belt programme consists of ten modules of which this is an
optional component. The delegate has to complete two mandatory
modules and has to choose five from the eight optional modules based
on personal and organisational benefit, see the Six
Sigma Black Belt course
overview. |