| Collating,
prioritising and then ensuring a wide range of Customer requirements
are driven through all aspects of the design process from concept to
delivery is a challenging and complex activity for which many
organisations are ill equipped. Quality Function Deployment (QFD)
was developed in Japan over 30 years ago to address this problem.
QFD is a proven, rigorous framework for businesses to translate
customer requirements and priorities into design concepts, features
and quality characteristics. Originally applied to product design it
was fairly quickly applied to service processes and, latterly, as a
comprehensive business process management system. |
| Objectives |
This intensive two-day programme focuses on the essential
skills required to apply QFD concepts and process to product,
|
Understand the basic
structure of a QFD matrix and the sequence of
construction. |
|
Be able to define demand
quality, correlate this design characteristics and identify
critical design features with performance requirements
|
|
Using multi-stage QFD to
cascade through all aspects of the design to delivery
process
|
|
Understand how to apply
QFD to product, service and process design.
|
|
Understand how QFD can
be used as a quality management system in a Six Sigma
environment
|
|
| Course
Content |
|
The course
contains a number of exercises mainly based around a case study that
will reinforce the learning of
delegates.
|
|
Background and basic
structure
|
|
Identifying and
clarifying customer requirements
|
|
Competitor
evaluation/bench marking - planning
matrix
|
|
Product/process
characteristics
|
|
Customer requirements
and product/ process characteristics relationship
|
|
Product/process
characteristic relationship
|
|
Prioritised
product/process characteristics
|
|
Defining performance
standards or targets
|
|
|
Multi-stage QFD |
|
Design
|
|
Manufacturing/Operations
|
|
Quality and Cost
deployment
|
|
|
QFD Teams, planning and
reviews
|
|
QFD as a Management
System
|
|
Strategic business
goals
|
|
Core and enabling
processes
|
|
Process impact on
goals
|
|
Identifying
improvements
|
|
Defining measures
and targets
|
|
Sub Process and
“local” QFDs
|
|
Personal
QFDs |
|
|
| Who
should attend? |
This two
day course is for in-house delivery. This course is for Six Sigma
Green Belts and delegates undertaking a Six Sigma Black Belt
programme who want to learn more about QFD and be able to use it in
product and process design. |
| Follow on courses |
The Six Sigma Black Belt programme consists of
ten modules of which this is an optional component. The delegate has
to complete two mandatory modules and has to choose five from the
eight optional modules based on personal and organisational benefit,
see the Six Sigma Black Belt course
overview. |