Business processes are the production lines of the new economy. When they fail us, our products and services fail our customers, and our business fails its owners. The more businesses change, the more businesses must concern themselves with their stakeholder relationships and the management of their processes so that organisation designs and technologies have a common business purpose.

discuss the benefits to be gained by using the process management framework.

develop processes to meet stakeholder needs and expectations.

align technology, organisation, and facilities with the process transformation.

apply their knowledge to manage process projects effectively.

effectively seek cross-organisational acceptance to process and people change.

Business processes, knowledge and rules.

Business Process Reengineering and Business Process Management.

Critical success factors for effective process renewal.

Process Management Methodology.

Project organisation and governance.

Determining the business context, analysing stakeholder requirements.

Defining the process architecture and process priorities.
Importance of complementary change and benefits management activities.

Risk management.

Process mapping.

Understanding the existing processes.

Renewing the process design.

Development of the process enabling, supporting and controlling capabilities.

Verifying the renewed processes.

Implementing the change.

Operating the new processes and continuous improvement.

Scaling from small to large business transformations.