Business Transformation (Training and Coaching)

Six Sigma Introduction

Course Objectives l Content l Follow-up Coaching l Who should attend? l Yellow Belt l Green Belt l Black Belt l Champions

Introduction

Leaders and managers of organisations are continually challenged by both the need for success now, and to then sustain that success into the future. There is a constant stream of "new ideas" of how to get and stay at the top. Six Sigma maybe considered as one of these "new ideas" but looking closely will show a significant difference. Six Sigma is a comprehensive and flexible system for achieving, sustaining and maximising business success. Six Sigma is uniquely driven by a close understanding of customer needs, disciplined use of facts, data and statistical analysis, and diligent attention to managing, improving and reinventing business processes.

“Six Sigma has forever changed General Electric”

Jack Welch

Course Objectives

This two day course is just the start of your Six Sigma journey. Upon completion of the course students will be able to:

	Understand the fundamental concepts of Six Sigma
	Understand the key process steps of the Six Sigma Roadmap
	Adapt the Six Sigma Roadmap to the needs and priorities of their organisation
	Understand how to apply Six Sigma to improve the organisations performance in a range of service and manufacturing activities
	Use best practice approaches to overcome obstacles and challenges

Contents

	What is Six Sigma and why is it relevant
	Key Six Sigma Concepts
	The Define, Measure, Analyse, Improve and Control (DMAIC) model
	Six Sigma versus TQM
	Six Sigma and Lean
	Six Sigma Roadmap
	Six Sigma in Service and Manufacturing organisations
	Where to start and why
	Six Sigma organisation, roles and responsibilities
	Getting started
	Identifying core processes and key customers
	Defining Customer requirements
	Measuring current performance
	Prioritising, analysing and implementing improvements
	Expanding and integrating Six Sigma
	Introduction to advanced Six Sigma tools and methods

"[Six Sigma] has changed the way we think and the way we communicate. We never used to talk about the process or the customer, now they are part of our everyday conversations"

Honeywell Six Sigma Director

Follow-up Coaching

How often have you left a training course full of enthusiasm to apply your newfound knowledge and then reality imposes self and your good intentions flounder? To help individuals and teams avoid this a minimum of four days of structured coaching are recommended. The coaching is focused on helping the organisation to develop and implement its own Six Sigma programme. For more details click "coaching"

Who should attend?

The course is for executives, managers, project managers and team members who want to know more about Six Sigma concepts and processes, and how to implement the approach in their organisation. It is available as a scheduled open course and as an in-house course when the maximum number of attendees is 15.

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