Truly excellent organisations are those that strive to satisfy their stakeholders by what they achieve, how they achieve it and what they are likely to achieve. This is hard enough at the best of times; sustaining it in a world of increasing global competition, rapid technological innovation, changing processes and frequent movement in the economic, social and customer environments, is even harder. The European Foundation for Quality Management (EFQM) was created to promote world class approaches to the management of European organisations that would lead to sustainable excellence. The EFQM Excellence Model was introduced as the primary framework for assessing and improving organisations, in order that they might achieve such a sustainable advantage.

This one-day training course provides an introduction to the EFQM Excellence Model. Upon completion of the course students will be able to understand:

	The elements of the Excellence Model and the importance of its concepts to your organisation
	How the Excellence Model can harness the inputs of individuals and teams to improve performance
	How to use a self assessment method to determine your performance and plan for improvement

This one-day workshop is lively, participative and fun! and helps participants understand:

	What "excellence" means
	What the Excellence Model is all about
	How the Excellence Model can be used to generate improvements through: self assessment use as a planning tool tool for change people development
	How the Excellence Model is positioned with other improvement initiatives ISO 9000 Investors in People Balanced Scorecard
	Benefits of self assessment - and the pitfalls
	Which self-assessment method to choose
	Practical Excellence Model tools and techniques

How often have you left a training course full of enthusiasm to apply your newfound knowledge and then reality imposes self and your good intentions flounder? To help individuals and teams avoid this coaching support focused on helping the organisation to develop and implement the Excellence Model is recommended.  We can offer practical support and advice on all aspects of using the EFQM Excellence Model™ in small, medium and large organisations. Our specialist areas are building excellence from the front line and using the excellence model for managing change. Please contact us to discuss your requirements.

The course is for executives, managers, team members and staff who want to know more about the EFQM Excellence Model and how to apply it to their organisation. The maximum number of attendees is 15.